Voicemail Problems with Skype

Posted by on Mar 26, 2010 in Blog | | 5 Comments

For small businesses in need of only a few phone numbers, Skype is a great value. I pay about $60/year for a phone number that rings wherever I’m logged into Skype, plus voicemail. When it works, which is almost all of the time, it’s fantastic.

The trouble is “almost all of the time.” So for Googlers benefit, here are three problems I’ve had with Skype voicemail over the last couple of years that aren’t answered by Skype’s FAQ and unlikely to get a straight answer from tech support in the first response.

These solutions are for the Mac client, but can probably be adapted to Windows. I doubt the files are different, but the paths to them will be.

Can’t hear any audio when you listen to a voicemail?

Calls go to voicemail immediately, without ringing?

For both of these, quit Skype, then delete the file ~/Library/Application Support/Skype/shared.xml.

Unanswered calls not going to voicemail?

Quit Skype. Open ~/Library/Application Support/Skype/your-user-name/config.xml in a text editor. Look for:


The number is the delay, in seconds, before Skype will do something with the call. If this is missing, Skype won’t send the call to voicemail.


  1. Will
    June 17, 2010

    Thank you so much for addressing these bizarre problems with Skype. Unfortunately even changing the config file for my username hasn’t fixed the problem with calls that ring and ring and never go to voicemail. Any advice?

    I’m on a Mac, OSX 10.4.11 using the latest version of Skype (as of 6/17/2010).

    • Steve
      June 18, 2010

      Hi, Will. Post the version number of Skype and your config file. Maybe we can figure it out.

  2. C.J.
    July 26, 2010

    Ditto 100% with Will (above), exact same thing.
    and also on a Mac OSX 10.4.11
    Here is the modified code. Changed to >10< the existing long numbers that was in place.
    still not sending to voicemail.
    so any advice much appreciated. Thanks.


  3. C.J.
    July 26, 2010

    Sorry the direct code didn’t publish correctly, but did enter 10 as time in seconds.

    • Steve
      July 26, 2010

      If you have a <NoAnswerTimeout> line in your file and it still isn’t sending the call to voicemail, I suggest you contact Skype. It will probably take a couple of tries. Usually when I say “no, really, I already tried that” to the first, cut-and-pasted reply, someone will go back and actually read my request and offer something useful.

      If you get an answer, please come back and post it for others to find.